General Terms & Conditions

 

GENERAL TERMS AND CONDITIONS

 

SARL ORA DIMENSION

Marque commerciale : Veymont – capital social de 10 000€

Bât Ineed – Rovaltain TGV –  1 rue Marc Séguin –  26300 Alixan – FRANCE info@veymont-travel.com

RCS Romans – SIRET 838 920 858 00019 – TVA intracommunautaire : FR 04 838920858

Immatriculation Atout France : IM02618003

Garantie Financière : Groupama Assurance Crédit & Caution, 8-10 rue d’Astorg, 750008 Paris, FRANCE.

Assurance Responsabilité Civile Professionnelle : Hiscox Europe Underwriting Limited, 19 rue Louis Le Grand, 75002 Paris, FRANCE.

Régime particulier – Agence de voyage Art. 266 du CGI.

 

SARL ORA DIMENSION exploiting the trademark VEYMONT is a company of French Right, only this right governs these general conditions of sale.

 

Art.1 : Application scope

These general conditions of sale govern the sale of products and services offered by the company ORA DIMENSION (hereinafter the “company”), under any brand, name, abbreviation, denomination, or other, whatsoever. They apply concurrently with the provisions of the law applicable to the profession of Travel Agent, and in particular articles L.211-1 and following of the Tourism Code.

The present conditions will govern, without exception, any trip or stay sold by the Company, the purchase by the Customer being worth acceptance without reserve of the present.

Only the version in French language accessible on the Company’s website at the time of payment or its .PDF version in French language in case of maintenance of the latter (or at the moment of the first payment in the case of successive payments) governs sales of travel or stays at the time of such sale, and is enforceable against the Company, regardless of any printed version which shall be deemed invalid in the event of contradiction with the terms and conditions appearing on the Company’s Internet site at the time of payment or first payment.

The Company ensures that their acceptance is clear and without reservation by implementing an acceptance by signature of the document. The Customer declares to have read all the present General Conditions of Sale, and the case of the Particular Conditions of Sale linked to a product or a service, and to accept them without restriction or reserve. The customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Client declares that he is legally able to contract under French law or validly represent the natural or legal person for whom he undertakes. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

 

Art.2 : Booking / stay

Details of the services that constitute a stay or a trip (hereinafter, “the trip”) are available on the Company’s website for each proposed trip. The choice of a trip implies the acceptance of the services which constitute it. Details of the services ordered are given on the booking form issued by the Company following the choice of a trip. No reservation will be taken into account without the delivery of a signed reservation form from the customer. The acceptance of the customer results from the return by mail or e-mail of the signed reservation form of the Customer. This acceptance also results from his express agreement to a travel offer sent specifically by e-mail to his attention.

If the contract is directly concluded online, the Client must follow a series of steps specific to each product or service offered by the Company in order to complete his order. However, the steps described below are systematic:

Information on the essential characteristics of the product or service;

Choice of the product or service, if applicable its options and indication of the Customer’s essential data (identification, address…);

Acceptance of the present General Conditions of Sale.

Check the elements of the order and, if necessary, correct any errors.

Follow-up of payment instructions and payment for products and services.

The customer will then receive confirmation by email of the payment of the order, as well as an acknowledgement of receipt of the order confirming it. He will receive a.pdf copy of these General Conditions of Sale. For the delivered products, this delivery will be made to the address indicated by the Customer.

For the purposes of proper execution of the order, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide its true identification elements. The Company reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

The Customer’s attention is particularly drawn to the administrative or health formalities prior to the trip. It is the Customer’s responsibility to check that he meets all the conditions, to comply with them, and to pay any costs (visas, vaccinations, etc…). It is recalled here that some countries require a passport to be valid for more than 6 months following the date of return.

 

 

 

Art.3 : Description of trips

The descriptions of the trips are made in order to give an overview of the stay. They are given only as an indication, and can be modified taking into account the hazards.

The consequences of such changes are described in the article “Changes – Trip Cancellations” below. In particular, the photos on the site, whatever they may be, do not commit the Company to providing an identical service, the said photos being published only as an illustration of the comfort, service or other categories that may be offered. Only the descriptions appearing on the reservation form are authentic and are opposable to the company.

 

Art.4 : Price

The price mentioned under each travel proposal specifies the services to which it relates. The trip description sheet specifies what this price does not include. The price of the trip is the price mentioned on the booking form, regardless of any subsequent fluctuations, increases or decreases, which may occur and be mentioned on the Site for an identical, similar or comparable trip, the Company reserving the right to modify its prices at any time. The fact for the customer to give up the benefit of all or part of the products or services composing the trip does not give right to any discount, refund or a credit note.

The prices of the products or services sold are indicated in Euros all taxes included.

 

Art.5 : Payment terms

The delivery of a reservation form is only taken into account accompanied by the payment of a deposit under the following conditions:

  • Deposit to be paid at reservation: 30% of the total price of the stay.
  • The total balance can be paid at any time and no later than 60 days before the date of departure of the stay shown on the booking form.
  • In case of reservation within 60 days before departure the amount to pay is 100% of the total price of the stay.

Failure to pay the balance will result in cancellation of the trip. The deposit paid will be retained by the Company, which also reserves the right to seek compensation for any loss resulting from this de facto cancellation in contravention of the provisions set out in the “Amendments – Cancellations” article below.

The payment of the instalments and the balance is made by bank transfer, credit card or cash (within the legal limits), given to the company at the same time as the booking form.

The information transmitted is encrypted according to the rules of the art and cannot be decode on the network. Once the payment procedure has been initiated by the customer, the price is immediately debited after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the payment undertaking by card is irrevocable.

By communicating his banking information at the time of the sale, the customer authorizes the salesman to debit his card of the amount relative to the indicated price. The customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it.

 

Art.6 : Withdrawal

In accordance with Article L.221-28 of the Consumer Code, the customer does not have a right of withdrawal once the booking form has been validated.

 

Art.7 : Modification – Cancellations

The purchase of travel to the Company is subject exclusively to the following cancellation and modification conditions:

 

7.1. Modification or cancellation by the Client

Cancellation / modification requests are received by e-mail at:

info@veymont-travel.com

Applications made by post will only be admissible if they have been sent by registered letter with acknowledgement of receipt to the company’s registered office : Bât Ineed – Rovaltain TGV –  1 rue Marc Séguin –  26300 Alixan – France

Modifications: A modification request must be received at least 20 days before the date of departure indicated on the reservation form in order to be admissible. The company undertakes to give satisfaction as far as possible, and in particular according to the availability of the service whose modification is requested. However, the Company may not be held liable for any obligation of result in this respect. The request for modification may give rise to the payment of an additional fee, depending on the modification requested. The processing of the modification entails the invoicing of a minimum of 50 € per modification requested, in addition to any additional price depending on the modification concerned.

Only the payment of the fixed price of taking into account the aforementioned modification and the price supplement, at the latest 15 days before the date of departure appearing on the reservation form, makes the requested modification contractual.

If the modification consists in a renunciation of one or the other of the services constituting the ordered trip, no refund will be made.

A change relating to the identity of a customer or to an air, land or sea transport service, after the issue of registered tickets, shall be analysed as a total cancellation of the journey, followed by a new entry, and may give rise to the application of the scale below.

 

Cancellation: In case of cancellation, the Customer will inform his insurance company in accordance with the contractual provisions in force with this company. The insurance company alone is entitled to make any reimbursement contractually agreed with the Client, the Company declines any liability in this respect.

The absence of presentation on the day of departure at the place indicated on the booking form, as well as the absence of any document necessary for the trip as indicated on the booking form, may be treated as a de facto cancellation, even if the Company will do everything in its power to get the client to his destination in spite of everything. Any additional costs will remain the responsibility of the customer who undertakes to bear them. Otherwise, the trip will be considered as definitively cancelled.

  • Any cancellation entails the following cancellation fees:
  • Up to 60 days before departure: 20% of the price of the stay.
  • 59 to 30 days before departure: 30% of the price of the stay.
  • 29 to 21 days before departure: 50% of the price of the stay.
  • 20 days before the date of departure until departure: 100% of the price of the stay.

Interruption of stay / Early return: The interruption of stay for a cause attributable exclusively to the customer will not give rise to any refund. The costs of repatriation remain the responsibility of the Customer, who is invited to take out any insurance for this purpose, this is compulsory.  Please refer to article 10 for more information.

 

7.2. Assignment of reservation

In accordance with article R211-7 of the Tourism Code, the Customer may assign his contract to a traveler who meets the same conditions as him to make the trip or stay, as long as this contract has not produced any effect.

The Client is required to inform the Company of his decision by any means enabling him to obtain an acknowledgement of receipt at the latest seven days before the start of the journey.

If a registered travel document has already been issued at the time of the transfer, this substitution is considered as a cancellation subject to the provisions of article 7.1.

 

7.3. Consequences of traveller cancellations

If, for a given group trip, the successful completion of which requires the presence of a minimum number of participants specified in the trip description sheet, one or more cancellations reduce the group to a size smaller than the minimum required, any additional cost will be shared equally among the other participants, who will be duly informed, prior to departure, of the amount and reasons for this additional cost. Each participant may then cancel his trip prior to departure without the provisions of article 7.1 being applied. If necessary, due to one or more traveler cancellations, the Company may cancel the trip under the conditions provided for in article 7.4.

 

 

7.4. Changes or cancellation by the Company

The Company may always, prior to departure, modify one or more services. It shall notify each customer by any means enabling it to ensure that it has received such information. Upon receipt, the Customer may:

Cancel his reservation, without application of the provisions of article 7.1; or

Accept the modifications made by the Company; Upon receipt of this acceptance, a rectifying booking form will be issued, and any overpayment will be refunded without delay. In the absence of receipt of the Customer’s acceptance no later than 7 days after receipt of the information by the Customer, and in any event no later than the day before departure, the Customer shall be deemed to have accepted the change made.

The Company may also cancel any trip prior to departure. It shall notify each Customer by any means enabling it to ensure that it has received such information. In the absence of agreement on a substitute trip, the Company will reimburse the Client in full, in addition to the payment of compensation equal to that which the Client would have had to pay if the cancellation had occurred on the date of cancellation.

The Company may, during the trip, make any modification required by the circumstances, which it alone may assess. It may thus, in particular, modify a route, a service or replace an accompanying person. It will do its utmost to maintain the same overall quality of travel and service. However, if the quality of the replacement services is clearly inferior to that promised, the Company will pay the difference between the services. If no alternative solution can be proposed, the service not performed will be fully reimbursed. If the modifications substantially affect the trip, understood as representing a value at least equal to half the value of the services excluding transport, the Client may request its repatriation to the place of departure or arrival of the tour, or any other mutually agreed place. The company will reimburse the services not consumed.

All subject to the provisions of Article 8.

 

Art.8 : Force Majeure and limitation of liability

The company will not be held liable, and no compensation will be payable, if a modification or cancellation results from force majeure (attack, bad weather, strikes…) or because of the customer exclusively. The Company declines all liability in the event of damage caused to the client by a third party to the contract. Nor can it be held responsible for the proper performance of the services of transport to the point of departure or from the point of arrival. Generally, the Company cannot be held liable for any failure of any service provider chosen and paid directly by the customer during his trip or stay. The customer is responsible (theft, damage…) for the equipment (bike, GPS…) that he has in possession during his stay as well as the infrastructure in which he stays.

 

Art.9 : Complaints

Any failure in the execution of the contract must be noted on the spot, reported and justified in writing by the Customer, as soon as possible and in any event before a deadline of 30 days as from the date of return.

The complaint must be addressed to the Company at the following address:

ORA Dimension

Bât Ineed – Rovaltain TGV, 1 rue Marc SEGUIN – 26300 Alixan – FRANCE

A complaint can only relate to a contractual element of the stay.

In accordance with the law, in the absence of a satisfactory response from us, you may refer any dispute to the competent mediator concerning us, whose contact details are as follows:

MTV Médiation Tourisme Voyage – BP 80 303 – 75 823 Paris Cedex 17 – FRANCE

www.mtv.travel

 

Art.10 : Insurance

The company has, in accordance with the regulations, a civil liability insurance. The price of the stay does not include travel insurance (cancellation / repatriation). By acquiring a stay you confirm to the company that you have at the beginning of it:

  • A civil liability insurance covering the damage that you could cause to third parties.
  • Accident insurance covering medical care and other expenses in the event of an accident.
  • Personal comprehensive insurance covering any damage you may suffer to your property: cancellation of your stay, search and rescue operations, repatriation in the event of an accident, theft of luggage.

If you do not have insurance or if your insurance policy does not include repatriation, medical expenses, personal liability, baggage insurance, Veymont / ORA Dimension offers you an insurance option covering these claims with our partner:

VAL DE FRANCE COURTAGE

37 rue des Murlins, CS 81845 – 45008 ORLEANS CEDEX 1 – FRANCE

Tel. +33 (0)2.38.65.44.56

www.expat-care.com

Proposed coverage :

  • Medical expenses (unexpected illness, accident) in case of hospitalization, outpatient or consultation (in France and in the European Union),
  • Repatriation assistance,
  • Civil Liability Private Life.

2 additional options:

  • Luggage
  • Individual Accident

We invite you to verify that you do not otherwise benefit from these guarantees. At your request we will give you the necessary documents to join Val de France Courtage. It is up to you before or during your trip to personally contact Val de France Courtage or any other company that guarantees you for your trip to trigger the insurance.

 

Art.11: Safety rules applicable to the activities proposed by the company

The stays proposed by the company include cycling on road networks and/or any terrain that may present inherent risks. The Customer certifies, by purchasing a trip or a stay:

  • That he has a command of the bike compatible with the content of the trip or stay listed in the corresponding description sheet;
  • That he is medically fit to practice the activity under the conditions indicated on the travel or stay description sheet;
  • That he undertakes to respect the applicable safety rules, whether they result from the Highway Code, or the instructions issued by the Company or by the accompanying personnel, as the case may be;
  • That he assumes the risks inherent to the practice of cycling.

He acknowledges that the accompanying personnel may, if he deems it necessary, refuse to continue the practice of the activity, both for reasons of security and obvious physical insufficiency. The provisions of Article 7.1 shall apply.

Similarly, the Client acknowledges that the accompanying personnel may, at any time, under its sole responsibility and according to its sole assessment of the circumstances, modify or cancel a service or a course. The provisions of Article 7.4 shall then apply.

In any event, the provisions of Article 8 shall apply, in particular in the event of bad weather or if the customer questions his safety or that of the group.

 

Art.12: Protection of personal data

Customers are informed and accept that the personal information collected by the Company, in particular via its website, is processed and integrated into the corresponding files of the Company, the latter being the owner and responsible for these files.

To this end, the Company provides customers with the appropriate technical means so that they can access this data protection clause or any other useful information. Except in fields to the contrary, answers to questions about personal data are voluntary.

In addition, Clients are informed that the data they provide will be included in files held by the Company for the following purposes: maintaining the contractual relationship established where appropriate with the company, managing the administration, provision, extension and improvement of services that the Client would decide to use or to which the Client would decide to register, matching these services to the preferences and tastes of clients, studying the use of services by clients, designing new services or products. The purpose of the collection and automated processing of personal data also includes the sending of survey forms, to which the customer is not obliged to respond.

The Company has adopted the legally required security levels of personal data protection and has installed all technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to the Company. However, the customer must be aware that security measures on the Internet are not unalterable.

These personal data will be kept by the company for the duration of the trip or stay, and for a period which may not exceed five years after the date of the last connection of the customer to his personal account, or five years after the date of online payment of all or part of the trip if a personal account is not opened.

In accordance with the law, you have the right to access, cancel, rectify and oppose personal data concerning you. By adhering to these general conditions of sale, you agree that we may collect and use this data for the execution of this contract.

By entering your e-mail address on one of our Company’s sites, you may choose to receive e-mails containing information and promotional offers concerning products published by the Company and its partners.

To exercise your rights of access, cancellation, rectification and opposition concerning your personal data, a written request may be addressed to the Company at the following address:

SARL ORA Dimension

Bât Ineed – Rovaltain TGV, 1 Rue Marc SEGUIN – 26300 Alixan – FRANCE

You can also exercise them via the management sections of your personal account.

You can unsubscribe from our e-mails by clicking on the link provided for this purpose or by contacting the Company by e-mail or registered letter with return receipt to the above address.

 

Art.13 : Photos – illustrations

During your stay it is possible that the customer (you) appears on photos or videos taken for commercial purposes (website, social networks…).

The company will ask the customer for his authorization before any use of his image from the moment when this one is identifiable.